Refund Policy

1. Instant Access & Statutory Waiver

The moment you subscribe, our AI infrastructure activates and begins processing your Discord server's traffic in real time. Because the service performs immediately upon subscription, you explicitly consent to this immediate execution of the contract.

For consumers in the US: No federal statutory right of withdrawal applies to online SaaS subscriptions. Your purchase is final upon checkout, and refunds are not legally mandated. That said, Aegitox operates in full compliance with the FTC Negative Option Rule — all recurring charges, billing intervals, and cancellation terms are disclosed clearly before you complete your purchase. If you believe a charge occurred in error, or if the service failed to function as described at the point of activation, contact us at [email protected] and we will evaluate your case on its merits within 24-48 hours. Automatic renewal disclosures and cancellation rights are covered separately in Section 2.

For consumers in the EU: Under Article 16(m) of the Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to digital service contracts where performance has begun with the consumer's express prior consent and acknowledgment that the right of withdrawal is thereby lost. By authorizing the Aegitox bot on your server and accessing the service immediately, you expressly consent to immediate performance and acknowledge that your 14-day right of withdrawal is waived from that point.

For consumers in the UK: The same principle applies under Regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By accessing the service immediately after subscribing, you expressly consent to its immediate performance and acknowledge that your cancellation right is lost accordingly.

For subscribers in Quebec, Canada: you may cancel your subscription within 10 days of entering into the contract, in accordance with the Quebec Consumer Protection Act. To exercise this right, contact [email protected] within 10 days of your subscription start date.

For subscribers in Brazil: under Article 49 of the Brazilian Consumer Defence Code, you have 7 days from the date of subscription to cancel and receive a full refund, regardless of whether the service has begun. To exercise this right, contact [email protected] within 7 days of your subscription start date.

For business subscribers: If you are subscribing in the course of business or on behalf of a legal entity, consumer withdrawal rights under the CRD or equivalent legislation do not apply to your contract. Your subscription is governed solely by these terms and applicable commercial law.

While this framework is necessary to protect the integrity of our infrastructure, we aren't inflexible. If something goes critically wrong at the point of activation, our support team at [email protected] is ready to evaluate your case and, where warranted, authorize a commercial refund within 24-48 hours.

2. Refund Eligibility & Process

This Policy already explains why no general right of withdrawal applies once the service activates. That doesn't mean refunds never happen — it means they're granted at Aegitox's discretion, under the specific circumstances below.

A refund will be considered when:
• The service failed to activate or function at all within 72 hours of your initial subscription, due to a fault on Aegitox's side (not a misconfiguration on your end).
• You were charged for a period after a valid cancellation was submitted and confirmed. A billing error resulted in an overcharge.
• You hold an SLA credit balance but your account is closing, so the credit can no longer be redeemed against a future cycle — in that case it's converted to a cash refund instead.

A refund will not be issued for:
• A change of mind after the service has begun performing.
• Dissatisfaction with the outcome of an AI moderation decision (handled through the appeals process in our Terms of Service instead).
• Forgetting to cancel before a renewal date.
• Partial use of a billing period, except where a pro-rated credit is explicitly provided under our upgrade/downgrade or termination rules.
• Any recurring renewal charge — as stated in the Subscriptions section, these are final.

How to request a refund:
• Send your request to [email protected] within 30 days of the charge.
• Approved refunds are processed within 5-10 business days, to the original payment method only.
• No processing fees are deducted from the refunded amount.

UK subscribers are entitled to request a partial refund if the service was not performed with reasonable care and skill and repeat performance is not possible or not accepted.

For subscribers in Australia, nothing in this policy excludes, restricts, or modifies any right or remedy under the Australian Consumer Law. Where the ACL applies, Aegitox will provide the remedy required by law.

3. Subscriptions, Renewals & Easy Farewells

All recurring subscription renewal charges are final and non-refundable.

Subscriptions are the lifeblood that keeps our AI models fed and servers humming. We absolutely hate "trap door" subscriptions, so we've ensured our cancellation process is frictionless and fully compliant with Automatic Renewal Laws (ARLs). It is your responsibility to manage your subscription, but you can cancel auto-renewals at any time with just a few clicks via the PayPro Global portal or your Aegitox dashboard. No hard feelings—if you cancel, your Discord server simply retains all PRO features until the current billing cycle naturally concludes.

Aegitox-initiated termination — no refund if terminated for the subscriber's breach; automatic pro-rated refund if Aegitox terminates for any other reason (including discontinuing the service).

US state-level renewal notices — 30-day advance reminder before annual renewals (CA/NY/IL/DE requirement).

4. Promotional and Discounted Subscriptions

Subscriptions purchased at a promotional or discounted rate are subject to this Refund Policy in full — promotional pricing doesn't come with separate refund rules.

Promotional pricing is valid only for the period specified at the time of purchase. When that period ends, your subscription renews at the then-current standard rate, which will be disclosed clearly before the first renewal at that rate.

Lifetime or one-time-payment subscriptions become non-refundable 30 days after the date of purchase.

5. Taxes

Prices shown on the Aegitox platform are exclusive of applicable taxes unless stated otherwise.

EU subscribers: VAT is added under the EU's VAT-on-digital-services rules (the OSS scheme), at the rate determined by your country of residence.

UK subscribers: UK VAT applies at the current standard rate.

US subscribers: sales tax may apply depending on your state of residence and applicable state economic-nexus laws, calculated at checkout where required.

Australian subscribers: GST applies.

If a valid refund is issued for a charge that included tax, the tax component is refunded in full alongside the principal amount, as required by applicable tax law.

VAT-registered businesses in the EU may provide a valid VAT number to receive invoices with VAT reversed. We do not apply VAT reversal retroactively to past invoices.

6. Service Level Agreement (SLA) & When Things Break

We generally do not issue cash refunds for temporary API latency or brief service interruptions. But if we drop the ball and suffer a documented SLA breach or critical infrastructure failure, we will make it right by proactively offering:

• Breach threshold: A documented breach occurs whenever unplanned downtime exceeds 43 minutes 50 seconds in a calendar month (the cap implied by our 99.9% commitment).
• Measurement window: per calendar month, against Aegitox's own infrastructure only.
• Credit formula: one additional day credited to the next billing cycle for every full hour of excess downtime, capped at one full billing period.
• Exclusions: Discord API outages, planned maintenance (48 hrs notice), Force Majeure events, downtime from the subscriber's own configuration.
• Claiming process: auto-applied on detection; manual claims to [email protected] within 30 days with the approximate outage window.
• Exclusivity statement: Service credits are the sole and exclusive remedy for SLA breaches. We do not issue cash refunds for uptime failures.

7. Force Majeure

Prices shown on the Aegitox platform are exclusive of applicable taxes unless stated otherwise.

Aegitox is not liable for any failure or delay in service delivery — and no refund or credit obligation arises — where the failure is caused by circumstances beyond our reasonable control. This includes, without limitation: Discord API outages or policy changes, distributed denial-of-service attacks, internet backbone failures, natural disasters, government action, pandemics, or failures of third-party infrastructure providers.

We'll communicate events like these promptly via our status page and restore service as quickly as we reasonably can.

8. The "Let's Talk First" Promise

We get it—billing misunderstandings happen. Maybe you forgot to cancel, or maybe a transaction looks weird. We are here to help, but we strongly ask that you reach out to our support team at [email protected] before initiating a bank chargeback.

Why talk to us first? Bank dispute processes are incredibly bureaucratic, stressful, and can lock up your funds for up to 90 days. We are actual developers who can review your case and, if valid, proactively authorize a refund within 24-48 hours. Let's skip the bank paperwork.

A split between two scenarios: (a) a dispute filed with no prior contact with Aegitox → triggers the account review below; (b) a subscriber contacts Aegitox first, is declined, then disputes → this is a legitimate escalation and must not be penalized.

Reframed review clause: Upon receiving a chargeback notice, Aegitox will initiate an internal review. During review, service may be suspended pending resolution. If the chargeback is found to have been raised in bad faith after Aegitox offered a valid remedy, the account may be permanently closed.

A statutory-rights statement for EU/UK subscribers: Initiating a payment dispute with your bank or card provider is a statutory right. Aegitox will cooperate fully with the dispute process and will not penalise subscribers for exercising this right in good faith.

9. How to Reach Us

Our operational goal is zero unresolved billing issues and a thriving Discord ecosystem. To discuss your subscription, request a discretionary refund, or claim service credits under our SLA, please send a friendly message to our team at [email protected].

Pro Tip: Please include your Discord Guild ID and your PayPro Global order reference number in your email. We handle Tier-1 support directly and will swiftly instruct PayPro Global to process any approved resolutions on your behalf.

A first-response commitment: within 2 business days.

Two more required fields in refund requests: description of the issue, and the date of the charge in question.

EU subscribers: a mention of the EU Online Dispute Resolution platform (ec.europa.eu/odr) — this is a legal disclosure requirement, not optional.

UK subscribers: a mention that certified ADR schemes are available if internal resolution fails (required under the 2015 ADR Regulations).